{"id":5218,"date":"2022-10-12T18:48:31","date_gmt":"2022-10-12T15:48:31","guid":{"rendered":"https:\/\/oner.av.tr\/?p=5218"},"modified":"2022-10-12T18:48:31","modified_gmt":"2022-10-12T15:48:31","slug":"ayipli-hizmet-ve-tuketicinin-haklari","status":"publish","type":"post","link":"https:\/\/oner.av.tr\/en\/ayipli-hizmet-ve-tuketicinin-haklari\/","title":{"rendered":"Ay\u0131pl\u0131 Hizmet ve T\u00fcketicinin Haklar\u0131"},"content":{"rendered":"

Ay\u0131pl\u0131 Hizmet Nedir?<\/strong><\/h2>\n

Ay\u0131pl\u0131 hizmet, T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun\u2019un 13. maddesinde hizmetin, s\u00f6zle\u015fmede belirlenen s\u00fcre i\u00e7erisinde ba\u015flamamas\u0131 veya taraflarca kararla\u015ft\u0131r\u0131lan objektif \u00f6zellikleri ta\u015f\u0131mamas\u0131 nedeniyle s\u00f6zle\u015fmeye ayk\u0131r\u0131 olan hizmet olarak tan\u0131mlanm\u0131\u015ft\u0131r.<\/p>\n

Ay\u0131pl\u0131 Hizmet \u0130hbar S\u00fcresi<\/strong><\/h2>\n

T\u00fcketicinin se\u00e7imlik haklar\u0131n\u0131 kullanabilmesi i\u00e7in mal veya hizmette ortaya \u00e7\u0131kan ay\u0131b\u0131 sat\u0131c\u0131ya veya hizmet sa\u011flay\u0131c\u0131ya bildirmesi gerekir.<\/p>\n

Bildirim maldaki veya hizmetteki ay\u0131b\u0131 i\u00e7ermelidir. Bildirim, yaz\u0131l\u0131 veya s\u00f6zl\u00fc yap\u0131labilir.<\/p>\n

6502 say\u0131l\u0131 T\u00fcketici Kanunu\u2019nda ay\u0131p ihbar s\u00fcresi ile ilgili belirlenmi\u015f bir s\u00fcre yoktur. Ancak, ay\u0131p ihbar\u0131 \u201cuygun bir s\u00fcre\u201d i\u00e7erisinde yap\u0131lmal\u0131d\u0131r (BK m.223). Her somut olaya g\u00f6re uygun s\u00fcre de\u011fi\u015febilir. Uygun s\u00fcreden kas\u0131t makul s\u00fcredir.<\/p>\n

Ay\u0131pl\u0131 Hizmet \u00d6rnekleri<\/strong><\/h2>\n
    \n
  • \u0130\u015fyeriniz i\u00e7in yemek ve g\u0131da hizmeti al\u0131p size getirilen yemeklerin sa\u011fl\u0131k problemleri ya\u015fatmas\u0131 bir ay\u0131pl\u0131 hizmettir.<\/li>\n
  • Pilotluk e\u011fitimi veren bir kurum ile anla\u015ft\u0131n\u0131z. Bu e\u011fitimin s\u00fcresinin uzamas\u0131 veya s\u00f6zle\u015fmeye ayk\u0131r\u0131 bir \u015fekilde davran\u0131lmas\u0131 halinde ay\u0131pl\u0131 hizmet meydana gelir.<\/li>\n
  • Lazer epilasyon i\u00e7in gitti\u011finiz yerde v\u00fccudunuzda yan\u0131k olu\u015fmas\u0131 bir ay\u0131pl\u0131 hizmettir.<\/li>\n<\/ul>\n

    Ay\u0131pl\u0131 Hizmetten Do\u011fan Sorumluluk<\/strong><\/h2>\n

    T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun madde 14’e g\u00f6re sa\u011flay\u0131c\u0131, hizmetin ay\u0131pl\u0131 olmas\u0131ndan dolay\u0131 sorumludur. Ancak sa\u011flay\u0131c\u0131, kendisinden kaynaklanmayan reklam yoluyla yap\u0131lan a\u00e7\u0131klamalardan haberdar olmad\u0131\u011f\u0131n\u0131 ve haberdar olmas\u0131n\u0131n da kendisinden beklenemeyece\u011fini veya yap\u0131lan a\u00e7\u0131klaman\u0131n i\u00e7eri\u011finin hizmet s\u00f6zle\u015fmesinin kuruldu\u011fu tarihte d\u00fczeltilmi\u015f oldu\u011funu veya hizmet s\u00f6zle\u015fmesinin kurulmas\u0131 karar\u0131n\u0131n bu a\u00e7\u0131klama ile nedensellik ba\u011f\u0131 i\u00e7ermedi\u011fini ispatlad\u0131\u011f\u0131 takdirde a\u00e7\u0131klaman\u0131n i\u00e7eri\u011fi ile ba\u011fl\u0131 olmaz.<\/p>\n

    Ay\u0131ptan sa\u011flay\u0131c\u0131n\u0131n sorumlu tutulabilmesi i\u00e7in \u015fartlar \u015fu \u015fekildedir:<\/p>\n

      \n
    • Sunulan hizmetin s\u00f6ylendi\u011fi \u015fekilde ger\u00e7ekle\u015fmemesi veya eksik ger\u00e7ekle\u015fmesi<\/li>\n
    • Hizmetteki ay\u0131b\u0131n \u00f6nemli olmas\u0131<\/li>\n
    • Ay\u0131b\u0131n t\u00fcketicideyken mevcut olmas\u0131<\/li>\n
    • Al\u0131c\u0131n\u0131n, hizmet sa\u011flanmadan \u00f6nce ay\u0131b\u0131n varl\u0131\u011f\u0131n\u0131 bilmemesi<\/li>\n
    • Hizmetteki ay\u0131b\u0131n 30 g\u00fcn i\u00e7inde bildirilmesi<\/li>\n
    • S\u00f6zle\u015fmede aksi bir h\u00fck\u00fcm kararla\u015ft\u0131r\u0131lmamas\u0131<\/li>\n<\/ul>\n

      Ay\u0131pl\u0131 Hizmette T\u00fcketicinin Se\u00e7imlik Haklar\u0131<\/strong><\/h2>\n

      Hizmet, ay\u0131pl\u0131 \u015fekilde ifa edildiyse T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun madde 15’te belirtildi\u011fi \u00fczere t\u00fcketiciye 4 tane se\u00e7imlik hak tan\u0131n\u0131r. Ay\u0131pl\u0131 hizmetin sunuldu\u011fu takdirde t\u00fcketiciye verilen haklar \u015fu \u015fekildedir:<\/p>\n

        \n
      • S\u00f6zle\u015fmeden d\u00f6nme hakk\u0131: T\u00fcketici, irade a\u00e7\u0131klamas\u0131yla beraber s\u00f6zle\u015fmeden d\u00f6nme hakk\u0131n\u0131 kullanarak s\u00f6zle\u015fmeyi ortadan kald\u0131rabilir. Bozucu yenilik do\u011furan bir hak olan olan s\u00f6zle\u015fmeden d\u00f6nme hakk\u0131n\u0131 kullanan kullan\u0131c\u0131 hizmet ile beraber elde faydalar\u0131 iade ederken hizmet sa\u011flay\u0131c\u0131 da t\u00fcketicinin \u00f6dedi\u011fi miktar\u0131 faizi ile beraber \u00f6demelidir. Ayn\u0131 zamanda sa\u011flay\u0131c\u0131, ay\u0131p nedeniyle yap\u0131lan masraf\u0131 da t\u00fcketiciye \u00f6demek durumundad\u0131r.<\/li>\n
      • Hizmetin yeniden g\u00f6r\u00fclmesini isteme hakk\u0131: Hizmet sa\u011flay\u0131c\u0131s\u0131n\u0131 \u00e7ok zor duruma d\u00fc\u015f\u00fcrmedi\u011fi takdirde t\u00fcketicinin hizmetin yeniden g\u00f6r\u00fclmesini isteme hakk\u0131 bulunmaktad\u0131r.<\/li>\n
      • Ay\u0131p oran\u0131nda hizmet bedelinden indirim hakk\u0131: T\u00fcketicinin, hizmetteki ay\u0131b\u0131n neden oldu\u011fu de\u011fer kayb\u0131 dikkate al\u0131narak hizmet i\u00e7in \u00f6denen bedelden indirim hakk\u0131 bulunmaktad\u0131r. Bu hak kullan\u0131ld\u0131\u011f\u0131 takdirde tutar, sa\u011flay\u0131c\u0131 taraf\u0131ndan t\u00fcketiciye iletilir.<\/li>\n
      • Hizmet sonucu ortaya \u00e7\u0131kan eserin \u00fccretsiz onar\u0131m\u0131: Bu hakk\u0131 kullanmay\u0131 se\u00e7en t\u00fcketici, ay\u0131pl\u0131 mal\u0131n d\u00fczeltilerek kendisine verilmesini talep eder. Bu hak da hizmet sa\u011flay\u0131c\u0131s\u0131n\u0131 zor duruma d\u00fc\u015f\u00fcrmeme ko\u015fuluna ba\u011fl\u0131d\u0131r.<\/li>\n<\/ul>\n

        T\u00fcketici, yukar\u0131da say\u0131lan 4 se\u00e7imlik haktan istedi\u011fini se\u00e7ip kullanabilir. Se\u00e7ti\u011fi hak yerine getirilirken olu\u015fan masraflardan ay\u0131pl\u0131 hizmeti yerine getiren sa\u011flay\u0131c\u0131 sorumludur.<\/p>\n

        Ayr\u0131ca t\u00fcketici, bu se\u00e7imlik haklarla beraber u\u011fram\u0131\u015f oldu\u011fu zarar\u0131n tazminini s\u00f6zle\u015fmeye ayk\u0131r\u0131 davranan sa\u011flay\u0131c\u0131dan isteyebilir. Yine ayn\u0131 \u015fekilde t\u00fcketicinin se\u00e7ti\u011fi se\u00e7imlik hak olmas\u0131 gerekti\u011fi gibi yerine getirilmesi dava a\u00e7\u0131larak tazminat istenebilir.<\/p>\n

        Ay\u0131pl\u0131 Hizmet Nedeniyle S\u00f6zle\u015fmenin Feshi<\/strong><\/h2>\n

        T\u00fcketici, irade a\u00e7\u0131klamas\u0131yla beraber T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun madde 15’e g\u00f6re s\u00f6zle\u015fmeden d\u00f6nme hakk\u0131n\u0131 kullanarak hizmet s\u00f6zle\u015fmesini feshedebilir.<\/p>\n

        Ay\u0131pl\u0131 Hizmet Tazminat Davas\u0131\u00a0<\/strong><\/h2>\n

        T\u00fcketicinin ald\u0131\u011f\u0131 bir hizmetin ay\u0131pl\u0131 olmas\u0131ndan dolay\u0131 u\u011frad\u0131\u011f\u0131 maddi ve manevi zararlar i\u00e7in tazminat davas\u0131 a\u00e7abilecektir.<\/p>\n

        Ay\u0131pl\u0131 Hizmet Halinde Zamana\u015f\u0131m\u0131<\/strong><\/h2>\n

        Kanunlarda veya taraflar aras\u0131ndaki s\u00f6zle\u015fmede daha uzun bir s\u00fcre belirlenmedi\u011fi takdirde, ay\u0131pl\u0131 hizmetten sorumluluk, ay\u0131p daha sonra ortaya \u00e7\u0131km\u0131\u015f olsa bile, hizmetin ifas\u0131 tarihinden itibaren iki y\u0131ll\u0131k zamana\u015f\u0131m\u0131na<\/strong> tabidir. Ay\u0131p, a\u011f\u0131r kusur ya da hile ile gizlenmi\u015fse zamana\u015f\u0131m\u0131 h\u00fck\u00fcmleri uygulanmaz.<\/p>\n

        Ay\u0131pl\u0131 Hizmet G\u00f6revli Mahkeme<\/strong><\/h2>\n

        Ay\u0131pl\u0131 mal veya hizmetten kaynaklanan davalarda g\u00f6revli mahkeme T\u00fcketici Mahkemeleridir. 01.10.2022 tarihinden itibaren 30.000 TL alt\u0131nda bulunan uyu\u015fmazl\u0131klarda \u0130l\u00e7e veya \u0130l T\u00fcketici Hakem Heyetlerine ba\u015fvuru yap\u0131lmas\u0131 gerekir. 30.000 TL ve \u00fczerindeki uyu\u015fmazl\u0131klarda T\u00fcketici Mahkemesi g\u00f6revli olacakt\u0131r.<\/p>\n

        Ay\u0131pl\u0131 Hizmet \u0130htarname \u00d6rne\u011fi<\/strong><\/h2>\n

        Ald\u0131\u011f\u0131n\u0131z bir hizmetine ay\u0131pl\u0131 olmas\u0131ndan dolay\u0131 yukar\u0131da a\u00e7\u0131klanan 4 se\u00e7imlik haklardan bir tanesini kullanabilirsiniz. T\u00fcketici Hakem Heyeti veya T\u00fcketici Mahkemesine gitmeden \u00f6nce sa\u011flay\u0131c\u0131ya ihtar \u00e7ekilebilir. Ay\u0131pl\u0131 hizmet nedeniyle ihtarname i\u00e7in taraf\u0131m\u0131zla ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n

        \n","protected":false},"excerpt":{"rendered":"

        Ay\u0131pl\u0131 Hizmet Nedir? Ay\u0131pl\u0131 hizmet, T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun\u2019un 13. maddesinde hizmetin, s\u00f6zle\u015fmede belirlenen s\u00fcre i\u00e7erisinde ba\u015flamamas\u0131 veya taraflarca kararla\u015ft\u0131r\u0131lan objektif \u00f6zellikleri ta\u015f\u0131mamas\u0131 nedeniyle s\u00f6zle\u015fmeye ayk\u0131r\u0131 olan hizmet olarak tan\u0131mlanm\u0131\u015ft\u0131r. Ay\u0131pl\u0131 Hizmet \u0130hbar S\u00fcresi T\u00fcketicinin se\u00e7imlik haklar\u0131n\u0131 kullanabilmesi i\u00e7in mal veya hizmette ortaya \u00e7\u0131kan ay\u0131b\u0131 sat\u0131c\u0131ya veya hizmet sa\u011flay\u0131c\u0131ya bildirmesi gerekir. Bildirim maldaki veya hizmetteki […]<\/p>\n","protected":false},"author":2,"featured_media":5219,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5218","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genel"],"yoast_head":"\nAy\u0131pl\u0131 Hizmet ve T\u00fcketicinin Haklar\u0131 - T\u00fcketici Avukat\u0131<\/title>\n<meta name=\"description\" content=\"Ay\u0131pl\u0131 hizmet, s\u00f6zle\u015fmede belirlenen s\u00fcre i\u00e7erisinde ba\u015flamamas\u0131 veya s\u00f6zle\u015fmeye ayk\u0131r\u0131 olan hizmet olarak tan\u0131mlanm\u0131\u015ft\u0131r.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oner.av.tr\/en\/ayipli-hizmet-ve-tuketicinin-haklari\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ay\u0131pl\u0131 Hizmet ve T\u00fcketicinin Haklar\u0131\" \/>\n<meta property=\"og:description\" content=\"Ay\u0131pl\u0131 hizmet, s\u00f6zle\u015fmede belirlenen s\u00fcre i\u00e7erisinde ba\u015flamamas\u0131 veya s\u00f6zle\u015fmeye ayk\u0131r\u0131 olan hizmet olarak tan\u0131mlanm\u0131\u015ft\u0131r.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oner.av.tr\/en\/ayipli-hizmet-ve-tuketicinin-haklari\/\" \/>\n<meta property=\"og:site_name\" content=\"Bak\u0131rk\u00f6y Lawyer and Law Office \u2013 \u00d6ner Law and Consultancy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/onerhukukvedanismanlik\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-12T15:48:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/oner.av.tr\/en\/wp-content\/uploads\/2022\/08\/MESLEK-HASTALIGI-NEDENIYLE-TAZMINAT-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Av. 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