{"id":3499,"date":"2021-04-28T13:48:54","date_gmt":"2021-04-28T10:48:54","guid":{"rendered":"https:\/\/oner.av.tr\/?p=3499"},"modified":"2021-04-28T13:48:54","modified_gmt":"2021-04-28T10:48:54","slug":"tuketici-haklari","status":"publish","type":"post","link":"https:\/\/oner.av.tr\/en\/tuketici-haklari\/","title":{"rendered":"T\u00fcketici Haklar\u0131"},"content":{"rendered":"

T\u00fcketici Kime Denir?<\/strong><\/h1>\n

T\u00fcrk Dil Kurumu’nda T\u00fcketici\u00a0<\/em>\u201cmal ve hizmetlerden yararlanan, sat\u0131n al\u0131p kullanan, t\u00fcketen kimse\u201d olarak tan\u0131mlam\u0131\u015ft\u0131r.<\/p>\n

T\u00fcketici \u015eikayetleri Nas\u0131l Yap\u0131l\u0131r?<\/strong><\/h1>\n

<\/p>\n

T\u00fcketici bir de\u011fer kar\u015f\u0131l\u0131\u011f\u0131 sat\u0131n ald\u0131\u011f\u0131\/kulland\u0131\u011f\u0131 \u00fcr\u00fcn ile ilgili bir problem oldu\u011fu takdirde \u00f6ncelikle hizmeti ald\u0131\u011f\u0131 firmaya ba\u015fvurmal\u0131d\u0131r. Problem ilgili firma arac\u0131l\u0131\u011f\u0131 ile \u00e7\u00f6z\u00fclmedi\u011fi takdirde T\u00fcketici Hakem Heyeti\u2019ne ba\u015fvuru yap\u0131labilmektedir.<\/p>\n

T\u00fcketici Hakem Heyeti Nedir?<\/strong><\/h1>\n

T\u00fcketici Hakem Heyeti t\u00fcketici i\u015flemlerinden ortaya \u00e7\u0131kan sorunlar\u0131 \u00e7\u00f6z\u00fcme kavu\u015fturmak amac\u0131yla kurulmu\u015ftur. \u0130lgili i\u015flemden ortaya \u00e7\u0131kan sorunun \u00e7\u00f6z\u00fcme kavu\u015fmamas\u0131 halinde taraflar\u0131n da ba\u015fvurusuyla T\u00fcketici Hakem Heyeti devreye girecektir.<\/p>\n

T\u00fcketici Hakem Heyeti Ba\u015fvuru Nas\u0131l Yap\u0131l\u0131r?<\/strong><\/h1>\n

Ba\u015fvuru avukat arac\u0131l\u0131\u011f\u0131 ile veya \u015fahsi olarak yap\u0131labilir. S\u00f6z konusu hizmet veya malda ortaya \u00e7\u0131km\u0131\u015f olan sorun ba\u015fvuru dilek\u00e7esinde detayl\u0131ca anlat\u0131lmal\u0131, elde varsa delillere yer verilmelidir.<\/p>\n

Ba\u015fvuru \u015fahsi olarak yap\u0131lacaksa e devlet \u00fczerinden T\u00fcketici Bilgi Sistemi sayfas\u0131ndan veya fiziki olarak yetkili T\u00fcketici Hakem Heyeti\u2019ne gidilerek yap\u0131lmal\u0131d\u0131r. S\u00f6zl\u00fc ba\u015fvuru yap\u0131lamamaktad\u0131r.<\/p>\n

Ba\u015fvuru Dilek\u00e7esinde Neler Yer Almal\u0131d\u0131r?<\/strong><\/h1>\n
    \n
  • \u015eikayet edenin; ad\u0131, soyad\u0131, TC kimlik numaras\u0131, adresi ve ileti\u015fim bilgileri<\/li>\n
  • Talep (a\u00e7\u0131k\u00e7a \u00e7\u00f6z\u00fcme ula\u015ft\u0131r\u0131lmas\u0131 istenen konu ve sonucu)<\/li>\n
  • Uyu\u015fmazl\u0131k de\u011feri (TL cinsinden)<\/li>\n
  • \u015eikayet edilene ait bilgiler<\/li>\n<\/ul>\n

    Kimler T\u00fcketici Hakem Heyetine Ba\u015fvurabilir?<\/strong><\/h1>\n

    T\u00fcketici Hakem Heyetine t\u00fcketiciler, \u00fcreticiler ve sa\u011flay\u0131c\u0131lar ba\u015fvurabilir.<\/p>\n

    T\u00fcketici Hakem Heyetine Hangi Konularda Ba\u015fvurulabilir?<\/strong><\/h1>\n

    Konusu t\u00fcketici i\u015flemi olan ve t\u00fcketici, \u00fcretici ve sa\u011flay\u0131c\u0131 taraf\u0131ndan sa\u011flanan t\u00fcm i\u015flemlerde T\u00fcketici Hakem Heyeti\u2019ne ba\u015fvurulabilir.<\/p>\n

    T\u00fcketici Hakem Heyetine Ba\u015fvuru Yap\u0131lmas\u0131 \u0130\u00e7in Parasal Bir S\u0131n\u0131r Var M\u0131d\u0131r?<\/strong><\/h1>\n

    T\u00fcketici Hakem Heyetlerine ba\u015fvuru yap\u0131lmas\u0131nda parasal s\u0131n\u0131rlar vard\u0131r. T\u00fcketici Hakem Heyeti S\u0131n\u0131r\u0131 2024 \u015fu \u015fekildedir:<\/p>\n

      \n
    • 104.000 T\u00fcrk Liras\u0131 alt\u0131nda bulunan<\/strong>\u00a0uyu\u015fmazl\u0131klarda \u0130l\u00e7e veya \u0130l T\u00fcketici Hakem Heyetlerine ba\u015fvuru yap\u0131lmas\u0131 zorunludur.<\/li>\n
    • 104.000 T\u00fcrk Liras\u0131 ve \u00fczerindeki uyu\u015fmazl\u0131klar\u0131n<\/strong>\u00a0karara ba\u011flanmas\u0131 amac\u0131yla t\u00fcketici hakem heyetlerine ba\u015fvuru yap\u0131lamaz.<\/li>\n<\/ul>\n

      S\u00f6z konusu uyu\u015fmazl\u0131klar\u0131n \u00e7\u00f6z\u00fcm\u00fc i\u00e7in 6502 say\u0131l\u0131 Kanun\u2019un 73\/A maddesi kapsam\u0131nda, dava \u015fart\u0131 arabuluculuk m\u00fcessesesine ve t\u00fcketici mahkemelerine; t\u00fcketici mahkemeleri bulunmayan yerlerde ise Asliye Hukuk Mahkemelerine ba\u015fvurulmas\u0131 gerekmektedir.<\/p>\n

      Ba\u015fvurular Ne Kadar S\u00fcrede \u00c7\u00f6z\u00fcme Kavu\u015fturulur?<\/strong><\/h1>\n

      T\u00fcketici Hakem Heyeti\u2019ne yap\u0131lan ba\u015fvurular en ge\u00e7 alt\u0131 ay<\/strong> i\u00e7erisinde sonu\u00e7land\u0131r\u0131l\u0131r. Uyu\u015fmazl\u0131\u011f\u0131n niteli\u011fine ba\u011fl\u0131 olarak bu s\u00fcre bir defa olmak \u00fczere alt\u0131 ay daha uzat\u0131labilir.<\/p>\n

      T\u00fcketici Hakem Heyeti\u2019nin Karar\u0131na \u0130tiraz Edilebilir Mi?<\/strong><\/h1>\n

      T\u00fcketici Hakem Heyeti\u2019nin vermi\u015f oldu\u011fu karar\u0131n taraflara tebli\u011f edilmesinin \u00fczerinden 15 g\u00fcn i\u00e7erisinde taraflar yetkili T\u00fcketici Mahkemesi\u2019ne itirazda bulunabilir. T\u00fcketici Mahkemesi\u2019nin itiraz \u00fczerine verdi\u011fi karar kesindir. \u0130tiraz sebebiyle T\u00fcketici Hakem Heyeti\u2019ne ba\u015fvuru yap\u0131lamamaktad\u0131r.<\/p>\n

      Yetkili T\u00fcketici Hakem Heyeti Neresidir?<\/strong><\/h1>\n

      T\u00fcketicinin yerle\u015fim yeri veya t\u00fcketici i\u015fleminin yap\u0131ld\u0131\u011f\u0131 yerdeki T\u00fcketici Hakem Heyeti yetkilidir.<\/p>\n

      T\u00fcketici Hakem Heyeti\u2019nin Karar\u0131 Taraflar\u0131 Ba\u011flar M\u0131?<\/strong><\/h1>\n

      T\u00fcketici Hakem Heyeti\u2019nin kararlar\u0131 ba\u011flay\u0131c\u0131d\u0131r. Verilen karar\u0131n yerin getirilmemesi halinde taraflar\u0131n icra takibi ba\u015flatma hakk\u0131 vard\u0131r.<\/p>\n

      T\u00fcketici Hakem Heyeti\u2019ne Ba\u015fvurmak \u00dccretli Mi?<\/strong><\/h1>\n

      T\u00fcketici Hakem Heyetine ba\u015fvuru yap\u0131lmas\u0131 i\u00e7in herhangi bir \u00fccret \u00f6denmesi gerekmemektedir. Verilen karara T\u00fcketici Mahkemesi\u2019nde yap\u0131lacak olan itirazda da t\u00fcketiciler har\u00e7tan muaf tutulmu\u015ftur fakat gider avans\u0131 \u00f6denmesi gerekmektedir.<\/p>\n

      \u00a0<\/strong><\/p>\n

      \u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

      T\u00fcketici Kime Denir? T\u00fcrk Dil Kurumu’nda T\u00fcketici\u00a0\u201cmal ve hizmetlerden yararlanan, sat\u0131n al\u0131p kullanan, t\u00fcketen kimse\u201d olarak tan\u0131mlam\u0131\u015ft\u0131r. T\u00fcketici \u015eikayetleri Nas\u0131l Yap\u0131l\u0131r?<\/p>\n","protected":false},"author":2,"featured_media":3500,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genel"],"yoast_head":"\nT\u00fcketici Haklar\u0131 - T\u00fcketici Avukat\u0131 \u0130stanbul - Avukat Yekcan \u00d6NER<\/title>\n<meta name=\"description\" content=\"T\u00fcrk Dil Kurumu'nda T\u00fcketici\u00a0\u201cmal ve hizmetlerden yararlanan, sat\u0131n al\u0131p kullanan, t\u00fcketen kimse\u201d olarak tan\u0131mlam\u0131\u015ft\u0131r.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oner.av.tr\/en\/tuketici-haklari\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00fcketici Haklar\u0131\" \/>\n<meta property=\"og:description\" content=\"T\u00fcrk Dil Kurumu'nda T\u00fcketici\u00a0\u201cmal ve hizmetlerden yararlanan, sat\u0131n al\u0131p kullanan, t\u00fcketen kimse\u201d olarak tan\u0131mlam\u0131\u015ft\u0131r.\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oner.av.tr\/en\/tuketici-haklari\/\" \/>\n<meta property=\"og:site_name\" content=\"Bak\u0131rk\u00f6y Lawyer and Law Office \u2013 \u00d6ner Law and Consultancy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/onerhukukvedanismanlik\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-28T10:48:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/oner.av.tr\/en\/wp-content\/uploads\/2021\/04\/tuketici-haklari.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Av. 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