{"id":2405,"date":"2020-09-10T00:24:53","date_gmt":"2020-09-09T21:24:53","guid":{"rendered":"https:\/\/oner.av.tr\/?p=2405"},"modified":"2020-09-10T00:24:53","modified_gmt":"2020-09-09T21:24:53","slug":"tuketici-uyusmazliklarinda-sik-sorulan-sorular","status":"publish","type":"post","link":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/","title":{"rendered":"T\u00fcketici Uyu\u015fmazl\u0131klar\u0131nda S\u0131k Sorulan Sorular"},"content":{"rendered":"<h1 style=\"text-align: justify;\"><strong>T\u00fcketici Hakem Heyetine Nas\u0131l Ba\u015fvurabilirim?\u00a0<\/strong><\/h1>\n<p style=\"text-align: justify;\">Hakem heyetinin bulundu\u011fu yere gidip elden yaz\u0131l\u0131 olarak ba\u015fvuru yapabilirsiniz. Ayr\u0131ca e-devlet \u00fczerinden T\u00fcketici Bilgi Sistemi (T\u00dcB\u0130S) (<a href=\"https:\/\/tuketicisikayeti.gtb.gov.tr\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/tuketicisikayeti.ticaret.gov.tr<\/a>) ile t\u00fcketici hakem heyetlerine ba\u015fvuru yapabilirsiniz. T\u00fcketici hakem heyetlerine s\u00f6zl\u00fc ba\u015fvuru yap\u0131lamamaktad\u0131r.<\/p>\n<h1 style=\"text-align: justify;\"><strong>Sat\u0131n Ald\u0131\u011f\u0131m\u0131z Bir \u00dcr\u00fcn Bozuk \u00c7\u0131kt\u0131\u011f\u0131nda Ne Yapmal\u0131y\u0131z?\u00a0<\/strong><\/h1>\n<p style=\"text-align: justify;\">Teslim tarihinden itibaren<strong> alt\u0131 ay<\/strong> i\u00e7inde ortaya \u00e7\u0131kan ay\u0131plar\u0131n, teslim tarihinde var oldu\u011fu kabul edilir. Bu durumda mal\u0131n ay\u0131pl\u0131 olmad\u0131\u011f\u0131n\u0131n ispat\u0131 sat\u0131c\u0131ya aittir.<\/p>\n<div style=\"text-align: justify;\">T\u00fcketicinin ay\u0131pl\u0131 mal kapsam\u0131nda;<\/div>\n<ul style=\"text-align: justify;\">\n<li>Sat\u0131lan\u0131 geri vermeye haz\u0131r oldu\u011funu bildirerek s\u00f6zle\u015fmeden d\u00f6nme,<\/li>\n<li>Sat\u0131lan\u0131 al\u0131koyup ay\u0131p oran\u0131nda sat\u0131\u015f bedelinden indirim isteme,<\/li>\n<li>A\u015f\u0131r\u0131 bir masraf gerektirmedi\u011fi takdirde, b\u00fct\u00fcn masraflar\u0131 sat\u0131c\u0131ya ait olmak \u00fczere sat\u0131lan\u0131n \u00fccretsiz onar\u0131lmas\u0131n\u0131 isteme,<\/li>\n<li>\u0130mkan varsa, sat\u0131lan\u0131n ay\u0131ps\u0131z bir misli ile de\u011fi\u015ftirilmesini isteme<\/li>\n<\/ul>\n<div style=\"text-align: justify;\">\n<p>olmak \u00fczere d\u00f6rt se\u00e7imlik hakk\u0131 bulunmaktad\u0131r. Sat\u0131c\u0131, t\u00fcketicinin tercih etti\u011fi talebi yerine getirmekle y\u00fck\u00fcml\u00fcd\u00fcr.<\/p>\n<p>\u00dccretsiz onar\u0131m veya mal\u0131n ay\u0131ps\u0131z misli ile de\u011fi\u015ftirilmesi haklar\u0131 \u00fcretici veya ithalat\u00e7\u0131ya kar\u015f\u0131 da kullan\u0131labilir. Dolay\u0131s\u0131yla bu se\u00e7imlik haklar\u0131n yerine getirilmesinde sat\u0131c\u0131, \u00fcretici ve ithalat\u00e7\u0131 m\u00fcteselsilen sorumludur. Ancak, \u00fcretici veya ithalat\u00e7\u0131, mal\u0131n kendisi taraf\u0131ndan piyasaya s\u00fcr\u00fclmesinden sonra ay\u0131b\u0131n do\u011fdu\u011funu ispat etti\u011fi takdirde sorumlu tutulmaz.<\/p>\n<p>\u00dccretsiz onar\u0131m veya mal\u0131n ay\u0131ps\u0131z misli ile de\u011fi\u015fimi sat\u0131c\u0131 i\u00e7in orant\u0131s\u0131z g\u00fc\u00e7l\u00fckleri beraberinde getirmesi h\u00e2linde t\u00fcketici, s\u00f6zle\u015fmeden d\u00f6nme veya ay\u0131p oran\u0131nda bedelden indirim haklar\u0131ndan birini kullanabilir.<\/p>\n<\/div>\n<h1 style=\"text-align: justify;\"><strong>Ma\u011fazadan Al\u0131nan \u00dcr\u00fcn\u00fcn De\u011fi\u015fim S\u00fcresi<\/strong><\/h1>\n<p style=\"text-align: justify;\">T\u00fcketici Kanunu ve y\u00f6netmeliklerinde Ma\u011fazadan al\u0131nan \u00fcr\u00fcn\u00fcn de\u011fi\u015fim s\u00fcresi ile ilgili herhangi bir madde bulunmamaktad\u0131r. Bu s\u00fcre ma\u011fazan\u0131n politikas\u0131na g\u00f6re de\u011fi\u015fiklik g\u00f6sterir. Ma\u011faza istedi\u011fi takdirde bu \u00fcr\u00fcn\u00fc de\u011fi\u015ftirmeyebilir.<\/p>\n<p style=\"text-align: justify;\">6502 Say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun gere\u011fince, ma\u011faza veya i\u015fyeri gibi sat\u0131\u015f mekanlar\u0131nda yap\u0131lan pe\u015fin sat\u0131\u015flarda konu \u00fcr\u00fcnde <strong>herhangi bir ay\u0131p bulunmamas\u0131<\/strong> halinde t\u00fcketicinin iade veya de\u011fi\u015fim hakk\u0131 yoktur. Fakat ilgili firma iade veya de\u011fi\u015fim konusunda bir taahh\u00fctte bulunmu\u015fsa o zaman hakk\u0131n\u0131z bulunmaktad\u0131r.<\/p>\n<h1 style=\"text-align: justify;\"><strong>Ge\u00e7en Hafta Ald\u0131\u011f\u0131m Ayakkab\u0131da A\u00e7\u0131lmalar Meydana Geldi. Ne Yapabilirim?\u00a0<\/strong><\/h1>\n<p style=\"text-align: justify;\">Sat\u0131n ald\u0131\u011f\u0131n\u0131z ayakkab\u0131n\u0131n kullan\u0131c\u0131 hatas\u0131 olmadan a\u00e7\u0131lmalar meydana geldi\u011fini d\u00fc\u015f\u00fcn\u00fcyorsan\u0131z ay\u0131pl\u0131 mal nedeniyle \u00f6ncelikle sat\u0131c\u0131ya ba\u015fvurarak ma\u011fduriyetinizin giderilmesini talep edebilirsiniz. Sat\u0131c\u0131 ma\u011fduriyeti gidermiyorsa o zaman t\u00fcketici hakem heyetine ba\u015fvuruda bulunabilirsiniz.<\/p>\n<h1 style=\"text-align: justify;\"><strong>4 Y\u0131l \u00d6nce S\u0131f\u0131r Bir Ara\u00e7 Ald\u0131m. Arac\u0131m\u0131 Sat\u0131\u015f \u0130\u00e7in Ekspertize G\u00f6t\u00fcrd\u00fc\u011f\u00fcmde Kaportas\u0131nda Boya Oldu\u011fu S\u00f6ylendi. \u00dczerinden \u00c7ok Zaman Ge\u00e7mesine Ra\u011fmen Bir \u015eey Yapabilir Miyim?\u00a0<\/strong><\/h1>\n<p style=\"text-align: justify;\">Ay\u0131pl\u0131 malda zamana\u015f\u0131m\u0131 s\u00fcresi 2 y\u0131ld\u0131r. 2 y\u0131ldan sonra herhangi bir hak iddia edilemez. Ancak s\u00f6z konusu ay\u0131p gizli ay\u0131p ise o zaman zamana\u015f\u0131m\u0131 s\u00fcresi yoktur. Bu durumda ay\u0131pl\u0131 mala ili\u015fkin se\u00e7imlik haklardan biri kullan\u0131lacakt\u0131r.<\/p>\n<h1 style=\"text-align: justify;\"><strong>De\u011feri 50.000 TL Olan Bir \u00dcr\u00fcn Ald\u0131m. \u00dcr\u00fcn Hatal\u0131 \u00c7\u0131kt\u0131. T\u00fcketici Hakem Heyetine Ba\u015fvurabilir Miyim?\u00a0<\/strong><\/h1>\n<ul style=\"text-align: justify;\">\n<li><strong>104.000 T\u00fcrk Liras\u0131 alt\u0131nda bulunan<\/strong>\u00a0uyu\u015fmazl\u0131klarda \u0130l\u00e7e veya \u0130l T\u00fcketici Hakem Heyetlerine ba\u015fvuru yap\u0131lmas\u0131 zorunludur.<\/li>\n<li><strong>104.000 T\u00fcrk Liras\u0131 ve \u00fczerindeki uyu\u015fmazl\u0131klar\u0131n<\/strong>\u00a0karara ba\u011flanmas\u0131 amac\u0131yla t\u00fcketici hakem heyetlerine ba\u015fvuru yap\u0131lamaz.<\/li>\n<\/ul>\n<h1 style=\"text-align: justify;\"><strong>Ma\u011fazadan Al\u0131nan \u00dcr\u00fcn\u00fcn \u0130adesi T\u00fcketici Haklar\u0131<\/strong><\/h1>\n<p style=\"text-align: justify;\">Ma\u011fazadan al\u0131nan \u00fcr\u00fcn\u00fcn iade prosed\u00fcr\u00fc tamamen firma politikas\u0131na ba\u011fl\u0131 bir durumdur. Dolay\u0131s\u0131yla iade ve de\u011fi\u015fim s\u00fcresini firma belirlemektedir. Nitekim baz\u0131 ma\u011fazalar 15 g\u00fcn i\u00e7inde sat\u0131n al\u0131nm\u0131\u015f \u00fcr\u00fcn\u00fc ko\u015fulsuz olarak aynen iade al\u0131rken baz\u0131 ma\u011fazalarda 30 g\u00fcn i\u00e7erisinde ko\u015fulsuz olarak \u00fcr\u00fcn iadesi yapmaktad\u0131r.<\/p>\n<p style=\"text-align: justify;\">T\u00fcketicinin Korunmas\u0131 Hakk\u0131ndaki Kanun gere\u011fi ma\u011fazalarda yap\u0131lan pe\u015fin sat\u0131n al\u0131mlarda, al\u0131nan \u00fcr\u00fcnde bir ay\u0131p yoksa t\u00fcketicilerin iade etme veya de\u011fi\u015fim isteme hakk\u0131 yoktur. \u00c7\u00fcnk\u00fc Kanun\u2019un temel amac\u0131 t\u00fcketicinin zarar\u0131n\u0131 tazmin etmektir. \u00a0Bunun i\u00e7in temel \u015fart al\u0131nan \u00fcr\u00fcn veya hizmette ay\u0131p veya kusurun var olmas\u0131d\u0131r. Ancak \u00fcr\u00fcn\u00fc sat\u0131n al\u0131m esnas\u0131nda ma\u011faza veya ilgili sat\u0131c\u0131 size de\u011fi\u015fim veya iade konusunda bir g\u00fcvence vermi\u015f ve bu konuda anla\u015f\u0131lm\u0131\u015f ise iade veya de\u011fi\u015fim hakk\u0131n\u0131z olacakt\u0131r.<\/p>\n<h1 style=\"text-align: justify;\"><strong>Sat\u0131n Ald\u0131\u011f\u0131m \u00dcr\u00fcn Gelmedi Ne Yapabilirim?<\/strong><\/h1>\n<p style=\"text-align: justify;\">Sat\u0131n ald\u0131\u011f\u0131m \u00fcr\u00fcn teslim edilmedi. Ne Yapabilirim? Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011finin md.16\/1. g\u00f6re \u2018\u2019Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, t\u00fcketicinin sipari\u015finin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren taahh\u00fct etti\u011fi s\u00fcre i\u00e7inde edimini yerine getirmek zorundad\u0131r. Mal sat\u0131\u015flar\u0131nda bu s\u00fcre her hal\u00fckarda <b>otuz g\u00fcn\u00fc<\/b> ge\u00e7emez.\u2019\u2019 h\u00fckm\u00fc d\u00fczenlenmi\u015ftir. \u00a0Bu h\u00fckme g\u00f6re, sat\u0131\u015f yapan taraf\u0131n<strong> 30 (otuz g\u00fcn)<\/strong> i\u00e7erisinde \u00fcr\u00fcn\u00fc teslim etmesi zorunluluktur. Yani <strong>31.g\u00fcnde<\/strong> \u00fcr\u00fcn teslimi ger\u00e7ekle\u015fmedi\u011fi takdirde t\u00fcketici i\u00e7in hak arama ve \u015fikayette bulunma yollar\u0131 a\u00e7\u0131lm\u0131\u015f olacakt\u0131r. Dolay\u0131s\u0131yla 30 g\u00fcnl\u00fck teslimat s\u00fcresi a\u015f\u0131ld\u0131\u011f\u0131nda firma ay\u0131pl\u0131 bir hizmet yapm\u0131\u015f olacakt\u0131r. T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanunun 13. maddesinin 1 inci f\u0131kras\u0131na g\u00f6re ay\u0131pl\u0131 hizmet \u2018\u2019S\u00f6zle\u015fmede belirlenen s\u00fcre i\u00e7inde ba\u015flamamas\u0131 veya taraflarca kararla\u015ft\u0131r\u0131lm\u0131\u015f olan ve <b>objektif olarak sahip olmas\u0131 gereken \u00f6zellikleri ta\u015f\u0131mamas\u0131 nedeniyle s\u00f6zle\u015fmeye ayk\u0131r\u0131 olan<\/b> hizmettir.\u2019\u2019 olarak tan\u0131mlanm\u0131\u015ft\u0131r.<\/p>\n<h1 style=\"text-align: justify;\"><strong>Sipari\u015f Etti\u011fim \u00dcr\u00fcn Gelmedi Nereye \u015eikayet Edebilirim?\u00a0<\/strong><\/h1>\n<p style=\"text-align: justify;\">Sat\u0131\u015f yapan taraf\u0131n<strong> 30 (otuz g\u00fcn)<\/strong> i\u00e7erisinde \u00fcr\u00fcn\u00fc teslim etmesi gerekir. Yani 31.g\u00fcnde \u00fcr\u00fcn teslimi ger\u00e7ekle\u015fmedi\u011fi takdirde t\u00fcketici i\u00e7in hak arama ve \u015fikayette bulunma yollar\u0131 a\u00e7\u0131lm\u0131\u015f olacakt\u0131r. Ald\u0131\u011f\u0131n\u0131z mal\u0131n fiyat\u0131na g\u00f6re T\u00fcketici Hakem Heyetine veya T\u00fcketici Mahkemelerine ba\u015fvuru yapabilirsiniz.<\/p>\n<h1 style=\"text-align: justify;\"><strong>Sat\u0131n Ald\u0131\u011f\u0131m \u00dcr\u00fcn\u00fc Ka\u00e7 G\u00fcn \u0130\u00e7inde \u0130ade Edebilirim?\u00a0<\/strong><\/h1>\n<p style=\"text-align: justify;\"><strong>Ay\u0131pl\u0131 mallarda zamana\u015f\u0131m\u0131 s\u00fcresi ne kadard\u0131r?<\/strong><br \/>\nDi\u011fer Kanunlarda veya s\u00f6zle\u015fmede daha uzun bir s\u00fcre belirlenmedi\u011fi takdirde, ay\u0131pl\u0131 maldan sorumluluk, ay\u0131p daha sonra ortaya \u00e7\u0131km\u0131\u015f olsa bile, mal\u0131n t\u00fcketiciye teslim tarihinden itibaren\u00a0<em><strong>iki y\u0131ll\u0131k zamana\u015f\u0131m\u0131na<\/strong><\/em>\u00a0tabidir. Bu s\u00fcre konut veya tatil ama\u00e7l\u0131 ta\u015f\u0131nmaz mallarda ise\u00a0<strong>ta\u015f\u0131nmaz\u0131n<\/strong>\u00a0<em><strong>teslim tarihinden itibaren be\u015f y\u0131ld\u0131r<\/strong><\/em>.<\/p>\n<p>Ay\u0131pl\u0131 oldu\u011fu bilinerek sat\u0131n al\u0131nan mallar hari\u00e7 olmak \u00fczere ikinci el \u00fcr\u00fcn sat\u0131\u015flar\u0131nda sat\u0131c\u0131n\u0131n ay\u0131pl\u0131 maldan sorumlulu\u011fu\u00a0<em><strong>bir y\u0131ldan,\u00a0<\/strong><\/em><em>konut veya tatil ama\u00e7l\u0131 ta\u015f\u0131nmaz mallarda ise<strong>\u00a0\u00fc\u00e7 y\u0131ldan az olamaz.\u00a0<\/strong><\/em><\/p>\n<p>Ay\u0131p,\u00a0<em><strong>a\u011f\u0131r kusur ya da hile ile gizlenmi\u015fse<\/strong><\/em>\u00a0zamana\u015f\u0131m\u0131 h\u00fck\u00fcmleri uygulanmaz.<\/p>\n<h2 style=\"text-align: justify;\"><strong>Ald\u0131\u011f\u0131m Cep Telefonuna Mesaj Gelerek \u0130ME\u0130 Numaras\u0131n\u0131n Kopyaland\u0131\u011f\u0131 Ve 1 Ay \u0130\u00e7inde Kapat\u0131laca\u011f\u0131n\u0131 \u00d6\u011frendim. Telefonu \u0130ade Edebilir Miyim?\u00a0<\/strong><\/h2>\n<p style=\"text-align: justify;\">Ay\u0131pl\u0131 bir mal\u0131n iadesinin sa\u011flanabilmesi i\u00e7in ay\u0131b\u0131n t\u00fcketicinin hatas\u0131ndan kaynaklanmamas\u0131 gerekmektedir. E\u011fer t\u00fcketici kaynakl\u0131 hatan dolay\u0131 \u00fcr\u00fcn ay\u0131pl\u0131 olduysa o zaman iade hakk\u0131 kullan\u0131lamaz.<\/p>\n<h1 style=\"text-align: justify;\"><strong>Hangi T\u00fcketici Hakem Heyetine Ba\u015fvuru Yapmal\u0131y\u0131m?\u00a0<\/strong><\/h1>\n<p style=\"text-align: justify;\">Yerle\u015fim yerinizde bulunan veya t\u00fcketici i\u015fleminin yap\u0131ld\u0131\u011f\u0131 yerdeki t\u00fcketici hakem heyetine ba\u015fvuruda bulunabilirsiniz.<\/p>\n<h1 style=\"text-align: justify;\"><strong>T\u00fcketici Uyu\u015fmazl\u0131klar\u0131nda Arabuluculuk \u00dccreti<\/strong><\/h1>\n<p style=\"text-align: justify;\">T\u00fcketici Uyu\u015fmazl\u0131klar\u0131nda anla\u015fma sa\u011flanamamas\u0131 halinde arabuluculuk \u00fccreti Adalet Bakanl\u0131\u011f\u0131 taraf\u0131ndan kar\u015f\u0131lan\u0131r. T\u00fcketici uyu\u015fmazl\u0131klarda 2 ki\u015finin taraf oldu\u011fu i\u015flemlerde 2 saat \u00fccreti 2080 TL. Taraf say\u0131s\u0131 3-5 ki\u015fi olan uyu\u015fmazl\u0131klar i\u00e7in \u00fccret 2200 TL, 6-10 ki\u015fi i\u00e7in 2400 TL, 11 ve \u00fczeri i\u00e7in ise 2600 TL&#8217;dir. A\u00e7\u0131lacak olan dava t\u00fcketici lehine sonu\u00e7land\u0131\u011f\u0131nda i\u015fbu \u00fccret 6183 say\u0131l\u0131 amme alacaklar\u0131n\u0131n tahsili usul\u00fc hakk\u0131ndaki kanun h\u00fck\u00fcmlerine g\u00f6re di\u011fer taraftan tahsil edilir.<\/p>\n<h3 style=\"text-align: justify;\">Daha ayr\u0131nt\u0131l\u0131 bilgi ve hukuki destek i\u00e7in bizimle <span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/oner.av.tr\/iletisim\/\" target=\"_blank\" rel=\"noopener\">\u0130LET\u0130\u015e\u0130ME<\/a> <\/span>ge\u00e7ebilirsiniz.<\/h3>\n","protected":false},"excerpt":{"rendered":"<p>T\u00fcketici Hakem Heyetine Nas\u0131l Ba\u015fvurabilirim?\u00a0 Hakem heyetinin bulundu\u011fu yere gidip elden yaz\u0131l\u0131 olarak ba\u015fvuru yapabilirsiniz. Ayr\u0131ca e-devlet \u00fczerinden T\u00fcketici Bilgi Sistemi (T\u00dcB\u0130S) (https:\/\/tuketicisikayeti.ticaret.gov.tr) ile t\u00fcketici hakem heyetlerine ba\u015fvuru yapabilirsiniz. T\u00fcketici hakem heyetlerine s\u00f6zl\u00fc ba\u015fvuru yap\u0131lamamaktad\u0131r. Sat\u0131n Ald\u0131\u011f\u0131m\u0131z Bir \u00dcr\u00fcn Bozuk \u00c7\u0131kt\u0131\u011f\u0131nda Ne Yapmal\u0131y\u0131z?\u00a0 Teslim tarihinden itibaren alt\u0131 ay i\u00e7inde ortaya \u00e7\u0131kan ay\u0131plar\u0131n, teslim tarihinde var [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":8446,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2405","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.1 (Yoast SEO v23.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>T\u00fcketici S\u0131k Sorulan Sorular - Bak\u0131rk\u00f6y Avukat Yekcan \u00d6NER<\/title>\n<meta name=\"description\" content=\"T\u00fcketici hakem heyetine nas\u0131l ba\u015fvurabilirim?\u00a0Hangi t\u00fcketici hakem heyetine ba\u015fvuru yapmal\u0131y\u0131m?\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00fcketici Uyu\u015fmazl\u0131klar\u0131nda S\u0131k Sorulan Sorular\" \/>\n<meta property=\"og:description\" content=\"T\u00fcketici hakem heyetine nas\u0131l ba\u015fvurabilirim?\u00a0Hangi t\u00fcketici hakem heyetine ba\u015fvuru yapmal\u0131y\u0131m?\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/\" \/>\n<meta property=\"og:site_name\" content=\"Bak\u0131rk\u00f6y Lawyer and Law Office \u2013 \u00d6ner Law and Consultancy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/onerhukukvedanismanlik\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-09T21:24:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/oner.av.tr\/en\/wp-content\/uploads\/2018\/11\/Tuketici-Haklari.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Av. Yekcan \u00d6ner\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Av. Yekcan \u00d6ner\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/\"},\"author\":{\"name\":\"Av. Yekcan \u00d6ner\",\"@id\":\"https:\/\/oner.av.tr\/en\/#\/schema\/person\/914ae3c2dc17441a887aa2b4e59be4c4\"},\"headline\":\"T\u00fcketici Uyu\u015fmazl\u0131klar\u0131nda S\u0131k Sorulan Sorular\",\"datePublished\":\"2020-09-09T21:24:53+00:00\",\"dateModified\":\"2020-09-09T21:24:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/\"},\"wordCount\":1469,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/oner.av.tr\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/oner.av.tr\/en\/wp-content\/uploads\/2018\/11\/Tuketici-Haklari.jpg\",\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/\",\"url\":\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/\",\"name\":\"T\u00fcketici S\u0131k Sorulan Sorular - Bak\u0131rk\u00f6y Avukat Yekcan \u00d6NER\",\"isPartOf\":{\"@id\":\"https:\/\/oner.av.tr\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/oner.av.tr\/en\/wp-content\/uploads\/2018\/11\/Tuketici-Haklari.jpg\",\"datePublished\":\"2020-09-09T21:24:53+00:00\",\"dateModified\":\"2020-09-09T21:24:53+00:00\",\"description\":\"T\u00fcketici hakem heyetine nas\u0131l ba\u015fvurabilirim?\u00a0Hangi t\u00fcketici hakem heyetine ba\u015fvuru yapmal\u0131y\u0131m?\u00a0\",\"breadcrumb\":{\"@id\":\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#primaryimage\",\"url\":\"https:\/\/oner.av.tr\/en\/wp-content\/uploads\/2018\/11\/Tuketici-Haklari.jpg\",\"contentUrl\":\"https:\/\/oner.av.tr\/en\/wp-content\/uploads\/2018\/11\/Tuketici-Haklari.jpg\",\"width\":1080,\"height\":720,\"caption\":\"t\u00fcketici s\u0131k sorulan\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Anasayfa\",\"item\":\"https:\/\/oner.av.tr\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"T\u00fcketici Uyu\u015fmazl\u0131klar\u0131nda S\u0131k Sorulan Sorular\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/oner.av.tr\/en\/#website\",\"url\":\"https:\/\/oner.av.tr\/en\/\",\"name\":\"Bak\u0131rk\u00f6y Avukat ve Hukuk B\u00fcrosu \u2013 \u00d6ner Hukuk ve Dan\u0131\u015fmanl\u0131k\",\"description\":\"Online Legal Consultancy \u2013 Divorce Law Services\",\"publisher\":{\"@id\":\"https:\/\/oner.av.tr\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/oner.av.tr\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"tr\"},{\"@type\":[\"Organization\",\"Place\",\"LegalService\"],\"@id\":\"https:\/\/oner.av.tr\/en\/#organization\",\"name\":\"Bak\u0131rk\u00f6y Avukat ve Hukuk B\u00fcrosu \u2013 \u00d6ner Hukuk ve Dan\u0131\u015fmanl\u0131k\",\"alternateName\":\"Bak\u0131rk\u00f6y Avukat\",\"url\":\"https:\/\/oner.av.tr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\/\/oner.av.tr\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/oner.av.tr\/wp-content\/uploads\/2022\/12\/oner-hukuk-bakirkoy-avukatlik-burosu-logo.webp\",\"contentUrl\":\"https:\/\/oner.av.tr\/wp-content\/uploads\/2022\/12\/oner-hukuk-bakirkoy-avukatlik-burosu-logo.webp\",\"width\":265,\"height\":68,\"caption\":\"Bak\u0131rk\u00f6y Avukat ve Hukuk B\u00fcrosu \u2013 \u00d6ner Hukuk ve Dan\u0131\u015fmanl\u0131k\"},\"image\":{\"@id\":\"https:\/\/oner.av.tr\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/onerhukukvedanismanlik\/\",\"https:\/\/www.linkedin.com\/company\/ner-hukuk-ve-danmanlk-brosu\/\",\"https:\/\/www.instagram.com\/onerhukuk\/\"],\"description\":\"Avukat Yekcan \u00d6NER taraf\u0131ndan kurulan hukuk b\u00fcromuz \u0130stanbul Avrupa Yakas\u0131 Bak\u0131rk\u00f6y\u2019de bireylere ve kurumlara avukatl\u0131k hizmeti ve hukuki dan\u0131\u015fmanl\u0131k sa\u011flamaktad\u0131r. Hukuk B\u00fcromuz; Ceza Hukuku, Medeni Hukuk(Miras, Aile ve Bo\u015fanma Hukuku), \u0130\u015f Hukuku, Sigorta Hukuku, Bili\u015fim Hukuku ve daha bir\u00e7ok hukuk alan\u0131nda hizmet sunmaktad\u0131r.\",\"telephone\":[\"0501 027 96 99\"],\"contactPoint\":{\"@type\":\"ContactPoint\",\"telephone\":\"0501 027 96 99\",\"email\":\"avyekcan@gmail.com\"},\"email\":\"avyekcan@gmail.com\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/oner.av.tr\/en\/#\/schema\/person\/914ae3c2dc17441a887aa2b4e59be4c4\",\"name\":\"Av. Yekcan \u00d6ner\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"tr\",\"@id\":\"https:\/\/oner.av.tr\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/99c7003f802338866d56af8067a05f51bce016729774ee7eeed14f8c817e3cf8?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/99c7003f802338866d56af8067a05f51bce016729774ee7eeed14f8c817e3cf8?s=96&d=mm&r=g\",\"caption\":\"Av. Yekcan \u00d6ner\"},\"url\":\"https:\/\/oner.av.tr\/en\/author\/yekcanoner\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"T\u00fcketici S\u0131k Sorulan Sorular - Bak\u0131rk\u00f6y Avukat Yekcan \u00d6NER","description":"T\u00fcketici hakem heyetine nas\u0131l ba\u015fvurabilirim?\u00a0Hangi t\u00fcketici hakem heyetine ba\u015fvuru yapmal\u0131y\u0131m?\u00a0","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/","og_locale":"tr_TR","og_type":"article","og_title":"T\u00fcketici Uyu\u015fmazl\u0131klar\u0131nda S\u0131k Sorulan Sorular","og_description":"T\u00fcketici hakem heyetine nas\u0131l ba\u015fvurabilirim?\u00a0Hangi t\u00fcketici hakem heyetine ba\u015fvuru yapmal\u0131y\u0131m?\u00a0","og_url":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/","og_site_name":"Bak\u0131rk\u00f6y Lawyer and Law Office \u2013 \u00d6ner Law and Consultancy","article_publisher":"https:\/\/www.facebook.com\/onerhukukvedanismanlik\/","article_published_time":"2020-09-09T21:24:53+00:00","og_image":[{"width":1080,"height":720,"url":"https:\/\/oner.av.tr\/en\/wp-content\/uploads\/2018\/11\/Tuketici-Haklari.jpg","type":"image\/jpeg"}],"author":"Av. Yekcan \u00d6ner","twitter_card":"summary_large_image","twitter_misc":{"Yazan:":"Av. Yekcan \u00d6ner","Tahmini okuma s\u00fcresi":"7 dakika"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#article","isPartOf":{"@id":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/"},"author":{"name":"Av. Yekcan \u00d6ner","@id":"https:\/\/oner.av.tr\/en\/#\/schema\/person\/914ae3c2dc17441a887aa2b4e59be4c4"},"headline":"T\u00fcketici Uyu\u015fmazl\u0131klar\u0131nda S\u0131k Sorulan Sorular","datePublished":"2020-09-09T21:24:53+00:00","dateModified":"2020-09-09T21:24:53+00:00","mainEntityOfPage":{"@id":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/"},"wordCount":1469,"commentCount":0,"publisher":{"@id":"https:\/\/oner.av.tr\/en\/#organization"},"image":{"@id":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#primaryimage"},"thumbnailUrl":"https:\/\/oner.av.tr\/en\/wp-content\/uploads\/2018\/11\/Tuketici-Haklari.jpg","inLanguage":"tr","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/","url":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/","name":"T\u00fcketici S\u0131k Sorulan Sorular - Bak\u0131rk\u00f6y Avukat Yekcan \u00d6NER","isPartOf":{"@id":"https:\/\/oner.av.tr\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#primaryimage"},"image":{"@id":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#primaryimage"},"thumbnailUrl":"https:\/\/oner.av.tr\/en\/wp-content\/uploads\/2018\/11\/Tuketici-Haklari.jpg","datePublished":"2020-09-09T21:24:53+00:00","dateModified":"2020-09-09T21:24:53+00:00","description":"T\u00fcketici hakem heyetine nas\u0131l ba\u015fvurabilirim?\u00a0Hangi t\u00fcketici hakem heyetine ba\u015fvuru yapmal\u0131y\u0131m?\u00a0","breadcrumb":{"@id":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#breadcrumb"},"inLanguage":"tr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/"]}]},{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#primaryimage","url":"https:\/\/oner.av.tr\/en\/wp-content\/uploads\/2018\/11\/Tuketici-Haklari.jpg","contentUrl":"https:\/\/oner.av.tr\/en\/wp-content\/uploads\/2018\/11\/Tuketici-Haklari.jpg","width":1080,"height":720,"caption":"t\u00fcketici s\u0131k sorulan"},{"@type":"BreadcrumbList","@id":"https:\/\/oner.av.tr\/en\/tuketici-uyusmazliklarinda-sik-sorulan-sorular\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Anasayfa","item":"https:\/\/oner.av.tr\/en\/"},{"@type":"ListItem","position":2,"name":"T\u00fcketici Uyu\u015fmazl\u0131klar\u0131nda S\u0131k Sorulan Sorular"}]},{"@type":"WebSite","@id":"https:\/\/oner.av.tr\/en\/#website","url":"https:\/\/oner.av.tr\/en\/","name":"Bak\u0131rk\u00f6y Avukat ve Hukuk B\u00fcrosu \u2013 \u00d6ner Hukuk ve Dan\u0131\u015fmanl\u0131k","description":"Online Legal Consultancy \u2013 Divorce Law Services","publisher":{"@id":"https:\/\/oner.av.tr\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/oner.av.tr\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"tr"},{"@type":["Organization","Place","LegalService"],"@id":"https:\/\/oner.av.tr\/en\/#organization","name":"Bak\u0131rk\u00f6y Avukat ve Hukuk B\u00fcrosu \u2013 \u00d6ner Hukuk ve Dan\u0131\u015fmanl\u0131k","alternateName":"Bak\u0131rk\u00f6y Avukat","url":"https:\/\/oner.av.tr\/","logo":{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/oner.av.tr\/en\/#\/schema\/logo\/image\/","url":"https:\/\/oner.av.tr\/wp-content\/uploads\/2022\/12\/oner-hukuk-bakirkoy-avukatlik-burosu-logo.webp","contentUrl":"https:\/\/oner.av.tr\/wp-content\/uploads\/2022\/12\/oner-hukuk-bakirkoy-avukatlik-burosu-logo.webp","width":265,"height":68,"caption":"Bak\u0131rk\u00f6y Avukat ve Hukuk B\u00fcrosu \u2013 \u00d6ner Hukuk ve Dan\u0131\u015fmanl\u0131k"},"image":{"@id":"https:\/\/oner.av.tr\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/onerhukukvedanismanlik\/","https:\/\/www.linkedin.com\/company\/ner-hukuk-ve-danmanlk-brosu\/","https:\/\/www.instagram.com\/onerhukuk\/"],"description":"Avukat Yekcan \u00d6NER taraf\u0131ndan kurulan hukuk b\u00fcromuz \u0130stanbul Avrupa Yakas\u0131 Bak\u0131rk\u00f6y\u2019de bireylere ve kurumlara avukatl\u0131k hizmeti ve hukuki dan\u0131\u015fmanl\u0131k sa\u011flamaktad\u0131r. Hukuk B\u00fcromuz; Ceza Hukuku, Medeni Hukuk(Miras, Aile ve Bo\u015fanma Hukuku), \u0130\u015f Hukuku, Sigorta Hukuku, Bili\u015fim Hukuku ve daha bir\u00e7ok hukuk alan\u0131nda hizmet sunmaktad\u0131r.","telephone":["0501 027 96 99"],"contactPoint":{"@type":"ContactPoint","telephone":"0501 027 96 99","email":"avyekcan@gmail.com"},"email":"avyekcan@gmail.com"},{"@type":"Person","@id":"https:\/\/oner.av.tr\/en\/#\/schema\/person\/914ae3c2dc17441a887aa2b4e59be4c4","name":"Av. Yekcan \u00d6ner","image":{"@type":"ImageObject","inLanguage":"tr","@id":"https:\/\/oner.av.tr\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/99c7003f802338866d56af8067a05f51bce016729774ee7eeed14f8c817e3cf8?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/99c7003f802338866d56af8067a05f51bce016729774ee7eeed14f8c817e3cf8?s=96&d=mm&r=g","caption":"Av. Yekcan \u00d6ner"},"url":"https:\/\/oner.av.tr\/en\/author\/yekcanoner\/"}]}},"_links":{"self":[{"href":"https:\/\/oner.av.tr\/en\/wp-json\/wp\/v2\/posts\/2405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oner.av.tr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/oner.av.tr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/oner.av.tr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/oner.av.tr\/en\/wp-json\/wp\/v2\/comments?post=2405"}],"version-history":[{"count":0,"href":"https:\/\/oner.av.tr\/en\/wp-json\/wp\/v2\/posts\/2405\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oner.av.tr\/en\/wp-json\/wp\/v2\/media\/8446"}],"wp:attachment":[{"href":"https:\/\/oner.av.tr\/en\/wp-json\/wp\/v2\/media?parent=2405"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/oner.av.tr\/en\/wp-json\/wp\/v2\/categories?post=2405"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/oner.av.tr\/en\/wp-json\/wp\/v2\/tags?post=2405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}